Physician-owners often complain that they can’t keep employees happy. This does not, and should not, be your reality. With five simple steps and a dedication by physicians to serve as leaders, the morale at your practice can shift. Employees will follow set boundaries. How do you change the tone in your office?
1. Say thank you
This seems simple, but countless human resource studies reveal the top complaint of the American workforce is feeling unappreciated.
Do you know your staff member’s names? Take an extra five minutes a day to introduce yourself to those you don’t know. Praise those who do great work in front of their peers. Lead the practice with gratitude.
2. Set expectations
Do your staff members have job descriptions? An employee handbook with policies and procedures that outline how you want them to behave? If not, there may be confusion, which often leads to poor performance.
Have your HR person work with each staff member to create a job description that is agreed upon by management. Review the expectations of the position. Have the employee sign the job description, emphasizing his/her name is held to the agreement. Lead the practice with transparency in expectations.
3. Be fair
Favoritism will happen. It is your duty not to let your staff see whom you like best. This is most important when disciplining staff members.
If your beloved medical assistant is chronically late, you must discipline her like you would anyone else. Lead the practice with justice.
4. Be kind
Again, this seems like common sense. We know working with patients in pain can be very challenging. The front desk staff may feel abused. The medical assistants may feel like therapists. The billing team may feel like bullies.
Regularly remind your staff members how integral their roles are in patients feeling better, no matter which piece of the puzzle they are responsible for. People want to work in a happy environment. As such, champion employees of the month. Throw holiday parties and honor the progress of the practice. Lead the practice with a smile.
5. Ask for input
Employees are like family members — they want most to be heard and understood. Set up a system for allowing their feedback to come to your leadership team. Perhaps it is an anonymous email address, or set hours with your HR leader.
Give your employees a chance to speak up, and respond to those whose concerns and ideas are constructive. Lead the practice with strong communication.
The tone, motivation and morale of your practice are in your hands. You can lead your staff to new success, and provide better patient care in the process!
Want to learn more? Contact us for help today!